Preorder for pickup or delivery. Available after Thursday
Dinner for a Week Bundle
Fresh dinner for a week bundle. New every week. Available after Thursday for pickup or delivery. Please bring re-usable bags for pickup
Farm Store Return Policy
At Moore Farms, we are committed to providing our customers with the highest quality products and a delightful shopping experience. However, we understand that there may be times when you need to return or exchange a purchase. Please review our return policy to understand our guidelines:
1. Returns and Exchanges
- We accept returns and exchanges within 30 days of the original purchase date.
- Items must be unused, in their original packaging, and in the same condition as when you received them.
- Proof of purchase is required for all returns and exchanges.
2. Non-Returnable Items
The following items are non-returnable unless they are defective or damaged:
- Perishable products (e.g., fresh produce, dairy, eggs)
- Custom-made or personalized items
- Gift cards
3. Defective or Damaged Items
If you receive a product that is defective or damaged, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund, as appropriate.
4. Return Process
To initiate a return or exchange, please follow these steps:
- Contact us via email at mooresberries@gmail.com to notify us in writing of your request.
- Provide your order details and a detailed description of the issue or reason for return.
- Our team will guide you through the return process.
5. Refunds
Refunds will be issued using the original payment method.
6. Exchanges
If you wish to exchange an item for a different product, please specify the replacement item when you contact us. If there is a price difference, we will either refund the excess or request payment for the difference.
7. In-Store Returns
You can return online purchases to our physical store location. Please bring your proof of purchase and the item you wish to return or exchange.
8. Contact Us
If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team at mooresberries@gmail.com
We appreciate your understanding and cooperation in adhering to our return policy. Your satisfaction is our top priority, and we aim to make the return process as smooth as possible.